Terms of service

Service Policy

1. Customer Service Commitment
We are dedicated to providing exceptional customer service. Our goal is to ensure that you have a positive shopping experience with us. If you have any questions or concerns about our products or your order, please do not hesitate to reach out.

2. Product Information
We strive to provide accurate and detailed product descriptions, including images, specifications, and pricing. If you have specific questions about a product, our customer service team is here to assist you.

3. Order Processing
All orders are typically processed within 5-15 business days. However, please note that this processing time may vary based on demand, stock availability, or unforeseen circumstances. In the event of any changes to your order processing time, we will notify you promptly via email. In addition, you will receive a confirmation email once your order has been processed and shipped.

4. Shipping Policy
We offer shipping to Hong Kong and Macau. Shipping costs and delivery times will vary based on your location and the shipping method selected at checkout.

5. Customer Support
For any inquiries or assistance, please contact us via email at info＠thankfulheartstudio101.com. Our customer support team is available Monday to Friday, 6 AM to 7 PM Hong Kong Time and will respond to your queries as promptly as possible.

6. Feedback and Reviews
We value your feedback! After receiving your order, we encourage you to share your thoughts and reviews. Your input helps us improve our products and services.