Refund policy
Return and Refund Policy
Thank you for shopping with us! Your satisfaction is important to us. Please read our policy below regarding returns and refunds:
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Defective Products: We only accept return and refund requests for defective products. If you receive a defective item, please contact us within 14 days of receipt.
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Claims Submission: To initiate a return or refund, please provide clear photos or videos of the defective product along with your claim. This helps us assess the issue and process your request efficiently.
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No Returns for Unwanted Products: We do not accept returns or refunds for products simply because the customer no longer wants them. This includes situations where the wrong size of tees or cellphone covers is purchased. We encourage you to carefully consider your purchase and refer to our sizing guide before finalizing your order.
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Contact Information: If you have a valid return request, please reach out to us at info＠thankfulheartstudio101.com with your claim and supporting images.
We appreciate your understanding and cooperation. Thank you for being a valued customer!