Shipping policy

Shipping Policy

  • Shipping Locations
    We currently offer shipping to Hong Kong, Macau and Taiwan. Requests to modify the delivery information will not be accepted after the product is shipped. 

  • Processing Time
    Orders are typically processed within 5-15 business days. If your entire order consists of in-stock items, this processing time is shortened to 1–2 business days. Please note that this timeframe does not include the shipping and delivery period. Please note that this time may vary based on demand, stock availability, or unforeseen circumstances. If there are any changes to your order processing time, we will notify you promptly via email.

  • Shipping Methods
    We use reliable shipping carriers to ensure that your order arrives safely and in a timely manner. The specific shipping method used will be determined at our discretion.

  • Shipping Costs
    Shipping rates set by carrier service providers are subject to adjustment from time to time. The amounts mentioned here may change, and the actual charges will be based on the carrier's rates at the time of shipment. Shipping fees will be calculated at checkout based on the size and weight of your order and your chosen shipping method. All orders of HKD $500 / MOP $520 or more are eligible for free SF Express shipping with "Freight Collect".

    • Hong Kong:
      • For all local Hong Kong orders under HKD $500, the default delivery method is Hong Kong Post's "e-Express". You may choose any post office (excluding mobile post offices), Smart Post stations, or designated 7-Eleven convenience stores as your collection point. After placing your order, our staff will contact you via email to confirm the collection point before dispatching your goods. 
      • Local Hong Kong orders of HKD $100 or more, but under HKD $500, enjoy free shipping via Hong Kong "e-Express". For orders under HKD $100, a shipping fee of HKD $13 will be charged.

      • Alternatively, you can opt for SF Express Door-to-Door service with "Freight Collect". The shipping fee, starting from HKD $30, is borne by the customer and will be collected by the courier upon arrival. In this case, we will ship to the address you provided and will not contact you separately to confirm the delivery address.

    • Macau:
      • All Macau orders are delivered by SF Express. Customers can choose to pay for shipping via "Freight Collect" or "Prepaid". The shipping rates are as follows: Under 1kg, HKD $34; 1kg to 1.5kg, HKD $41; 1.5kg to 2kg, HKD48. 
    • Taiwan:
      • All Taiwan orders are delivered by SF Express. The shipping rates are as follows: Under 500g, HKD $44; 500g to 1kg, HKD $58.3; 1kg to 1.5kg, HKD72.6; Over 1.5kg, from HKD $86.9.

  • Estimated Delivery Time

    • For Hong Kong, the estimated delivery time is 1-2 business days.
    • For Macau, the estimated delivery time is 2-4 business days.
    • For Taiwan, the estimated delivery time is 3-4 business days.
    • Please note that these delivery times are based on information provided by our shipping supplier and are not a guarantee but serve as a reference.

  • International Shipping
    Currently, we only ship to Hong Kong, Macau and Taiwan. If you’re from another location and are interested in our products, we warmly invite you to email us with the product details, desired quantity and your shipping address. We’ll be happy to explore how we can serve you.

  • Import Related Duties, Taxes and Fees
    All import duties, taxes, and related fees (if any) incurred when the parcel arrives in the recipient's country/region are the sole responsibility of the recipient. These fees must be paid to the local authorities or the logistics carrier. Should the recipient refuse to pay these fees, resulting in the order being undeliverable, no refund or compensation will be provided.

If you have any questions or concerns regarding shipping, please feel free to contact us at info＠thankfulheartstudio101.com.